Returns & Exchanges

At Pipe Vise, we stand behind the quality of our tools and offer a 30-day return policy for unused items in their original packaging. We are committed to ensuring you have the right equipment for the job, providing a seamless process for returns and exchanges.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the unused tools in their original box, ensuring all components and documentation are included to prevent damage during transit.

3

Ship the Item

Affix the provided shipping label or use a tracked carrier to send the package back to our distribution center for inspection.

4

Receive Refund or Exchange

Once our warehouse confirms the item's condition, we will process your full refund or send out your replacement tool within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing